FAQs - School Tool Box

GENERAL

What is the deadline for me to send you our class lists?

We don’t have a deadline per se, but to be able to launch a program in mid-June (which is typical for most schools), we need your finalized class lists by early-May (for ship-to-school) or late-May/early June (for ship-to-home). The sooner we get them, the sooner your parents can start supporting the program and school!

Is there a bonus if I refer a new school to you?

Yes! You can earn a $10 gift card for every new school you refer to us, whether they run our program or not. On top of that, if your school and the new school both run our program in the same year, your school will earn $100 cash back and the new school will earn $50 cash back and $1 for every kit sold!

How can I get assistance with my order if I need it?

You can call School Tool Box toll free at 1-800-952-1119 Monday-Friday from 8am to 5 pm central time or send them a message, and they'll be happy to help you!

Can I order even if my school is not participating in the program?

Yes, anyone can order their supplies from School Tool Box, however, we may not have your exact list posted on our site. In this case you would want to have your child's list with you and place each item on the list into your shopping cart.

How do I find the list from my student's school?

Easy - just enter the name of your school in our search tool. If your school doesn’t pop-up, then just call us and we’ll find it for you!

What is your privacy policy?

This policy covers how School Tool Box uses your personal information. We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.

MY ACCOUNT

Do I need an account to place an order through schooltoolbox.com?

No, you do not need an account with School Tool Box in order to purchase individual items, pre-built lists or Teacher Wish List items. We do recommend registering for an account, however, as it will provide you with order and tracking details.

How do I know if my order was placed successfully?

After your order is submitted you will be directed to an order confirmation page with your order details. If you've reached this page, you can be assured that we have received your order and it will begin processing. You should also receive an email confirmation shortly after your order is submitted.

Can I cancel my order?

If you wish to cancel your order please contact School Tool Box within 24 hours so they may attempt to cancel your order before it is processed and/or shipped.

SHIPPING

How will I receive my order?

We offer two different programs (visit our Program Info page for more details) and they have different delivery methods. If your products are shipping to your home they will ship from our warehouse up to 10 business days after your order has been placed. Your order will arrive in a shipping carton with a packing list provided for easy sorting of supplies. Whenever possible, School Tool Box will ship all items in your order at one time. However, for your convenience and to expedite processing, we may ship your order in multiple packages at no additional cost. If your order is being distributed by your school, contact your school's sponsor for more details regarding pick up. Each school is different and can provide you more detailed information.

Does School Tool Box ship P.O. Boxes or Military APO/FPO addresses?

All orders ship exclusively with UPS. UPS does not deliver to PO Boxes or Military APO/FPO addresses. We are not responsible for any delays caused by incorrect or incomplete mailing addresses (including PO/APO/FPO addresses).

How much is shipping?

For Ship-To-Home, shipping is free for orders of $75 or more; for orders less than $75, there is a flat fee of $9.99.
For Ship-To-School, shipping is free!

When will I receive my order?

Ship-To-Home orders usually ship within 3-10 business days of placing your order. They are most often sent by UPS Ground and the transit time from our warehouse to California is typically 4-5 business days. Shipping time varies by location. You also have the option to delay shipping further into the summer.

For Ship-To-School orders, the school will tell us what week they want delivery and we will deliver during that week Monday-Friday. We partner with SAIA freight, FedEx freight, and TForce freight. The trucking company will contact the school to setup a delivery appointment so they will know when to expect the shipment. Ordering deadline is typically 7 weeks before week of delivery. 

PAYMENT

What form of payments do you accept?

School Tool Box currently accepts credit and debit cards (Visa, Discover, AmericanExpress and MasterCard).

What credit cards do you accept?

School Tool Box accepts Visa, Discover, AmericanExpress and MasterCard.

RETURNS

What is your return policy?

We want you to be happy with your product. If there is anything wrong with any of your items we will send you a replacement free of charge. If, however, you'd just like to return your order, you may do so within 30 days of delivery. Items returned after 30 days may be charged a restocking fee. For orders placed through our ship-to-school program, we are unable to cancel orders after the school's deadline has passed. You will need to contact your school in order to cancel this type of order. Thank you for your understanding.

I want to return part or all of my purchase. What do I do?

You can call our customer service number or fill out your information on the Contact Us page (you'll find a link on each page you visit). We'll help you from there! If you received your supplies at your school (rather than delivered to your home) you'll want to contact your school's sponsor. He or she is responsible for tracking all products.

What is your refund policy?

If you are not 100% satisfied with your purchase, you can return your order for a full refund. You can return your purchase for up to 30 days from the purchase date. Returned products must be in the condition you received them and in the original box and/or packaging. For orders placed through our ship-to-school program, we are unable to cancel orders after the school's deadline has passed. You will need to contact your school in order to cancel this type of order. Thank you for your understanding. We are unable to refund credit cards 90 days after the initial charge.